TheZazzieStore

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Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit/debit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Availability of products

Our products are offered while supplies last. The information on the availability of products comes directly from our suppliers and is provided to you at the moment an order is put through. We cannot be held responsible for any error or exceptional modification. In the event that a product is not available after you have placed an order, we will inform you by email as quickly as possible so that you may cancel your order is said order is over 15 business days late.

Return / Refund Policy

Returns, Refunds, and Exchanges

Every item we sell is carefully inspected before it is shipped. If you are not completely satisfied with a product you may return it within 7 days from the date we ship your order (statutory 'Cooling off Period'). Please contact us prior to returning your order. Once we have received the returned item and verified its condition a refund will be issued. Shipping and handling will NOT be refunded except in the case of errors on our part in filling your order. If you receive an incorrect item, we will gladly pay return shipping and exchange the item. Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund. If a product is returned without prior written authorisation from THEZAZZIESTORE, it will be automatically sent back to the Client at their expense.  Customer are solely responsible for returns as we cannot take responsibility for items lost in transit. We will exchange items for another like item if they are faulty on delivery to you and we are notified within 7 days of your receipt of the product. While we make every effort to accommodate our customers, we reserve the right to refuse an item returned used, damaged, or in otherwise unsalable condition.

Warranty Service

We sell high quality items designed for rugged use, and almost invariably these items are covered by excellent manufacturer warranties. If you have an item requiring warranty service or repair, please contact the manufacturer directly. Most manufacturers require that the customer contact them directly and specifically disallow the retailer from accepting returns in need of warranty service. If you need assistance with contact information for the manufacturer, or need a copy of your receipt for purchase feel free to contact us and we will be glad to help you.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. Delivery usually takes 3-10 working days following the confirmation of your order. Delivery may take longer for areas that are not easily accessible. The Customer must, as of precaution, inspect the parcels within the legal timeframe. Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping” have no legal value with insurers or with transporters. It is the Customers responsibility to provide proof of missing or broken articles. THEZAZZIESTORE will strive to respect the stated delivery times, but cannot be held liable for interest and damages because of late delivery and cannot accept the cancellation of an order on that basis. An order made for articles not in stock may be the object of a longer period of delay or a cancellation.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.